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Van Hire Chard
Call us today: 01460 247 382
info@chardselfdrive.co.uk
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Frequently asked questions
We understand that you may have questions. To help with this, we have put together a number of questions and answers that we get asked.



Q
What documentation do I need to bring?
 
A

All drivers must be present on collection of the vehicle and must bring with them:

  • Their photo card driving licence. If the driving licence is an old style non photo card paper licence we also require some valid photo I.D. Please note that we must be notified one working day in advance if the hirer holds a foreign drivers licence. Foreign licence holders or hirers with a non UK address must also bring a valid passport.
  • Some recent proof of address, e.g. utility bill or bank statement. This must be dated within the last three months.
  • Their National Insurance Number OR a DVLA check code OR their printed licence details which can be retrieved from https://www.gov.uk/view-driving-licence (licence details must be printed within 72 hours before vehicle collection)
 
 
Q
What age do I need to be to hire?
 
A

Hirers need to be aged between 21 & 75. If under 25 restrictions apply. Drivers over 75 are unable to hire from us. Please see below table for more detailed age restrictions.

Age: Cars & Vans
21-22
  • Must have held FULL licence for at least TWO years
  • Must have CLEAN licence
  • Excess £1500
23-24
  • Must have held FULL licence for at least TWO years. One minor conviction is allowable (3 points)
  • Excess £1500
25+
  • Must have held FULL licence for at least TWO years.
  • Excess £1000
 
 
Q
What is included in the cost?
 
A

Everything except the fuel you use. It includes fully comprehensive insurance for one driver, breakdown cover, unlimited mileage and VAT.

 
Q
Accepted payment methods?
 
A

Full payment must be made on a credit or debit card in the hirers name. We don't accept American Express, Switch or Visa Electron cards.

 
 
Q
How long are your hire periods?
 
A

The hire period is calculated on a 24 hr basis, usually from 8am or 5.30pm. Rental times can be adjusted to suit individual needs subject to availability.

 
 
Q
Am I liable for any insurance excess?
 
A

Yes. In the event of any damage or theft claim on the vehicle or any third party claim made against our insurance policy. The excess is up to the value of £1000. There is also an additional excess of £500 for hirers aged between 21-24. The hirer remains responsible for punctures and negligent damage (e.g. kerbed wheels or tyres, damage to upholstery, cigarette burns, damage to aerials and mirrors etc.) The hirer is responsible for any mechanical repairs caused by failure to heed warning lights and gauges. Damage to any vehicle above windscreen height is the full responsibility of the hirer. We are able to reduce the excess liability – please contact our office for more detail.

 
 
Q
Using more than one driver?
 
A

Yes. Insurance for additional drivers is charged at £6 per day per driver. All drivers must bring the relevant documentation and be present upon collection of the vehicle.

 
Q
Do I have to supply the fuel?
 
A

Yes, all fuel used in the hire vehicles is the hirers responsibility. You must return the rental vehicle with the same amount of fuel that it had in it at the start of the hire. If not fuel will be charged at current pump rate.

 
 
Q
I have endorsements on my driving licence, is this ok?
 
A

Yes in most instances, but If the drivers have any points/endorsements on their driving licence from with the last 5 years we advise the hirer to call and notify us prior to the rental.

 
 
Q
Do you operate a vehicle drop off service?
 
A

No. Vehicles must be collected and returned from our site at, Millfield Industrial Estate, Chard. However, subject to availability we can collect you from your address and bring you to site to collect the vehicle. But please call to arrange this beforehand.



 
 
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01460 247 382
info@chardselfdrive.co.uk
Chard Self Drive
14 Millfield IE
Chard
Somerset
TA20 2BB
 
OPENING TIMES
 
Mon: 08:00 - 18:00 Fri: 08:00 - 18:00
Tue: 08:00 - 18:00 Sat: 08:00 - 13:00
Wed: 08:00 - 18:00 Sun: Appointment Only
Thu: 08:00 - 18:00  
 
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